Xpollens and BLING make every effort to provide you with the highest quality of service. However, difficulties may arise in the functioning of your account or in the use of the services made available to you. To resolve a dispute, you can contact:
- Customer Support
- Via the chat on the BLING application.
- By email at the following address: support@bling.eu
- If no response has been provided through these channels, by email to the following address: reclamation@bling.eu or by mail to the following address:
Sherwood – BLING,
Service réclamation,
21, Place de la République 75003 Paris
- The Appropriate Mediator
In case of disagreement with the response provided to your complaint, and in any case, two months after sending your first written complaint, you have the option to contact Xpollens' mediator free of charge. The mediator can only be contacted in writing, in the French language.
- By mail at the following address: Maître Carol SABA, Médiateur de la consommation de l'AFEPAME, 36 rue Taitbout, 75009 Paris.
- Directly online on the website of the Mediator of Consumer Affairs of AFEPAME: https://mediateur-consommation-afepame.fr
If the complaint is not related to the payment services provided by Xpollens, you have the option to contact Sherwood's mediator:
- Electronically, by writing to contact@sasmediationsolution-conso.fr
- By post, at the following address: Sas Médiation Solution - 222 chemin de la Bergerie, 01800 Saint Jean de Niost.
- Online, by filling out the form titled "Submit a Mediation Request" on the website https://www.sasmediationsolution-conso.fr