Here are the main error messages and their solutions.
If you can't solve it with these tips, it's because your bank is blocking it, read on and we will tell you how to fix it.
Strong authentication required
You have to enter the code provided by your bank at the time of synchronization with BLING. You can receive it:
- By SMS
- In a notification from your bank's mobile app
- By email
- In your bank's virtual environment
If you do not receive this code, try connecting to your bank's virtual space from a computer and retry the bank synchronization with the BLING app.
Try to connect with the same credentials from the app or your bank's website to see if you have the wrong passwords.
If you confirm that the passwords are correct, connect from a computer to your virtual bank and try again to connect to the app (sometimes this is enough to unblock access).
If the problem persists, update your passwords.
If this still does not solve the problem, contact your bank directly.
We use the connection provided by your bank. Banks are required by law to give you full ownership of your banking data and to allow you to use the services of third parties like ours (even if they are not interested...). In other words: your bank cannot block BLING's access if you ask them that you want to use our services.