If you were able to make your past request correctly and now the App won’t allow you to process a new request until a specific date, is probably due to one of the following reasons:
- Your last payment wasn’t made with 3D-Secure 💳
This can happen if you made your last advance with a different card that doesn’t have the 3D-Secure system active.
3D-Secure is a process request by your bank that adds an extra layer of security when making online payments. You Bank will ask you to approve the operation through your online banking App. But sometimes, some cards don’t have this system yet.
So for security reasons, BLING needs to wait 25 working days in order to allow you to make a new request.
- You reached the Cash Advances limit ✋🏽
In the last 30 days, you've reached the maximum amount (in multiple requests) that BLING can allow per user during this period of time, which is 299€.
The App will show you the next available date where you will be able to process a new request.
- Your last reimbursement was done by a SEPA transaction 🏦
If your last reimbursement was processed through a bank debit (SEPA transaction) directly to your IBAN and not through a bank card payment, we need to wait 7 business days in order to give you a new Cash Advance, this for security reasons.
If any of these options apply to your account, the App will automatically show you the reason, and if you feel that it’s incorrect, don’t hesitate to contact us so we can have a look.